Terms of Service

Effective Date: 03/17/2025

Welcome to Horizon Road Rescue LLC ("Company," "we," "us," "our"). By accessing or using our services, including towing, roadside assistance, vehicle transportation, and SMS communications, you agree to be bound by the following terms and conditions ("Terms"). Please read them carefully.

1. Services Provided

Horizon Road Rescue LLC provides towing, roadside assistance, and vehicle transport services within Tennessee. Service availability is subject to weather, road conditions, and other operational factors. We reserve the right to refuse service if conditions are deemed unsafe or if compliance with local laws is required.

2. Pricing & Payments

  • Standard towing services start at $150 for the first 15 miles, with additional fees based on distance, vehicle type, service time, and recovery needs.

  • All pricing will be disclosed before service is rendered.

  • Payments must be made at the time of service unless otherwise agreed upon.

  • Accepted payment methods include credit/debit cards and approved digital payment services.

3. Cancellations & Refunds

  • Cancellations made before dispatch may be eligible for a full refund.

  • Once a tow truck is dispatched, a cancellation fee may apply.

  • Refunds are issued only in cases of service errors or failure to complete the requested service.

4. Limitation of Liability

  • We take all necessary precautions to ensure vehicle safety during transport; however, Horizon Road Rescue LLC is not responsible for:

    • Pre-existing damage to vehicles.

    • Damage resulting from unforeseen circumstances (e.g., weather, road hazards).

    • Loss of personal items left inside vehicles.

  • Liability is limited to the cost of the service provided.

5. SMS Communications & 10DLC Compliance

  • By providing your phone number, you consent to receive SMS notifications regarding service updates, appointment confirmations, and promotions.

  • We comply with 10DLC (A2P Messaging Compliance) regulations, ensuring that all messages sent from our business adhere to carrier requirements and consumer protection laws.

  • Opt-Out Policy: You may opt out of receiving SMS messages at any time by replying STOP to any message.

  • Standard messaging rates may apply per your mobile provider.

  • We do not share or sell your phone number to third parties.

6. Privacy & Data Protection

  • Customer information is collected solely for service fulfillment and communication purposes.

  • We do not sell, rent, or share customer data with third parties.

  • Please review our Privacy Policy for details on how we handle your personal information.

7. Service Availability & Force Majeure

  • We strive to provide timely service, but we are not liable for delays due to circumstances beyond our control, including traffic, weather, or law enforcement directives.

8. Governing Law & Dispute Resolution

  • These Terms shall be governed by the laws of the State of Tennessee.

  • Any disputes shall be resolved through binding arbitration in Tennessee, unless otherwise required by law.

9. Changes to Terms

  • We reserve the right to update these Terms at any time. Continued use of our services constitutes acceptance of any modifications.

10. Contact Us

For any questions or concerns regarding these Terms, please contact us at:

Horizon Road Rescue LLC
6001 Jackson Square Blvd Ste 400 La Vergne, TN 37086
sales@horizonroadrescue.com
(615) 475-8008