Privacy Policy

Effective Date: 03/17/2025

Horizon Road Rescue LLC ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when using our services, including towing, roadside assistance, vehicle transportation, and SMS communications.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, mailing address, and vehicle details when you use our services.

  • Payment Information: Billing details when making payments for our towing and roadside assistance services.

  • Usage Data: Information about how you interact with our website, mobile services, SMS communications, and customer service interactions.

  • Location Data: When requesting towing or roadside assistance, we may collect location data to provide accurate service.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and improve our towing, roadside assistance, and vehicle transport services.

  • To send important notifications, including service updates and SMS messages related to your requests.

  • To process payments and issue invoices.

  • To respond to inquiries, schedule service appointments, and provide customer support.

  • To ensure compliance with legal and regulatory requirements.

3. SMS Opt-In and Communications

By providing your phone number, you agree to receive SMS communications from Horizon Road Rescue LLC regarding our services. Standard message and data rates may apply.

Opt-Out: If you wish to stop receiving SMS messages, you can opt out at any time by replying STOP to any message you receive from us.

4. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing or other commercial purposes. Your information is only used for the purposes outlined in this Privacy Policy. However, we may share your information with:

  • Service Providers: Trusted third parties who assist in fulfilling towing and roadside assistance services.

  • Legal Authorities: When required by law or to protect our rights and property.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Horizon Road Rescue LLC
6001 Jackson Square Blvd Ste 400 La Vergne, TN 37086
sales@horizonroadrescue.com
(615) 475-8008